Politica de rambursare

Refund Policy
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▎ KROSS SMART AI IPTV licences are digital products. Every device gets a 7-day free trial, so you can check that the App works with your TV and your playlists before buying.
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▎ Right of withdrawal (EU). Because the licence is digital content delivered and activated immediately after payment, by completing the purchase you request immediate activation and acknowledge that you lose the 14-day right of withdrawal once the licence has been activated, as allowed by EU and Spanish consumer law.
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▎ When we refund anyway. We will refund your purchase within 14 days of payment if:
▎ - the licence could not be activated on your device, or
▎ - you bought the wrong plan or paid twice by mistake, or
▎ - the App does not work on your device because of a technical problem on our side that we cannot fix.
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▎ We do not refund purchases made in the belief that the App includes channels or content: the App is only a player and includes no content (as stated on the website and in the App).
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▎ To request a refund, write to support@krossiptv.com with your order number and TV ID. Approved refunds are issued to the original payment method within 14 days.